Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original packaging and accessories, and accompanied by the receipt or proof of purchase.
To initiate a return, you can contact us at amaroswatch@gmail.com or submit your request through your customer account:
https://shopify.com/94221959498/account
If your return request is approved, we will provide instructions on how and where to send your package.
Returns must be sent to:
Amaros Watches
95 Rue des Morillons
75015 Paris
France
Items returned without first requesting a return will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged during transport, or if you received the wrong product, please contact us immediately at amaroswatch@gmail.com so we can resolve the issue as quickly as possible.
Exchanges
The fastest way to receive another item is to return your current item. Once the return has been accepted, you can place a new order for the desired product.
European Union – Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise this right, you must notify us of your decision before the end of the 14-day withdrawal period by contacting us at amaroswatch@gmail.com or via your customer account:
https://shopify.com/94221959498/account
After notifying us of your decision, you have an additional 14 days to return the product.
Returned items must be:
- unworn and unused;
- in their original condition;
- returned with all original packaging, accessories, manuals and tags;
- accompanied by proof of purchase.
Unless the return is due to a defective or incorrect item, the customer is responsible for the cost of return shipping.
Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued using the original payment method.
When applicable under EU law, the refund will also include the standard outbound shipping costs paid when placing the order. Any additional shipping costs resulting from the customer's choice of a delivery method other than the least expensive standard delivery offered by us will not be refunded.
Non-returnable Items
The right of withdrawal does not apply to:
- personalized or custom-made products;
- products made to the customer's specifications;
- sealed products that are not suitable for return for health or hygiene reasons once unsealed;
- gift cards;
- products purchased during final clearance or marked as non-refundable where permitted by applicable law.
If you have any questions regarding the eligibility of your item, please contact us before returning it.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 14 days of receiving the returned item.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 14 days have passed since we confirmed receipt of your returned item and you have not received your refund, please contact us at amaroswatch@gmail.com.